Frequently asked questions

Before you book

How do I make a booking on your website?

Booking online is really easy. Just click on the Booking and rest is self explanatory. Once you have completed your booking, the details are sent electronically to the supplier. The supplier then makes the appropriate arrangements according to the information you provided when making your booking. It is therefore imperative that you provide the correct information when booking, as the supplier cannot be held responsible for errors in service due to incorrect information provided at time of booking. It is up to you to check the details on the booking voucher prior to travel, and inform us immediately if there are any errors.

What happens if I cancel my booking?

You may cancel your booking at any time in writing by emailing info@ucabit.co.uk. In some cases, cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website.

Please note that it is possible to login and amend or cancel your booking online. Cancellations can be made right up until the day of the transfer. However, any amendments need to be made three days or more prior to travel.

How are prices calculated?

We have an advanced pricing structure based on a booking fee and a distance based unit rate.

Can you do hotel to hotel transfers?

Yes. Please contact us to inform us of which hotels you wish to transfer to and from.

Will my driver drop me and pick me up at my accommodation?

Private transfers: Whilst ucabit endeavours to operate a door to door service, there are some occasions where it may not be possible, such as road closures. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that ucabit will not be responsible for transporting luggage.

What happens if my outbound flight is delayed or cancelled?

If your outbound flight is delayed or cancelled, please contact us as soon as you can. If you are travelling on a connecting flight, and the first sector is delayed or cancelled, subsequently causing a delay to your arrival in your final destination where the transfer is booked, then you will, in all cases, need to advise of your new details. This is to ensure that we are informed and able to reschedule your transport. In some destinations, night charge may be applicable. Should your new arrival time fall within the period wherein night charges apply, then you will be liable for payment of these. Failure to advise of cancelled and rescheduled flights may result in transport being provided as per the original details on the booking. In this instance, the supplier cannot be held responsible, and no refund will be given.

Can i carry any animals on a tranfer?

Generally, we do not allow animals on our transfers except for guide dogs traveling together with the passenger in need. However, If you are taking a private transfer, and would like to travel with a pet, please call us and we will get back to you.

Policy on inappropriate/drunken behaviour and abusive language

The supplier reserves the right to refuse carriage to any person who is thought to be under the influence of alcohol or drugs. Furthermore, anyone whose behaviour and/or language is found to be abusive and could cause a threat or offence to the driver, or damage to the vehicle. No refund will be given for services not carried out because of the above reasons. For any damage that is caused to vehicles, the individual responsible will be held liable for any charges incurred by ucabit.

Before you travel

What luggage entitlement will I have?

The allowance per person, for all vehicle types, is one standard size suitcase (approximately 70cm high, 47cm wide and 21cm deep), as well as one small piece of hand luggage. Please note that your hand luggage will be transported in the vehicle with you, and so it should be an appropriate size for this.

If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is imperative that you make us aware at the time of booking, as extra charges may apply. Failure to tell us may result in extra transport being required to accommodate the excess baggage, which will incur additional local charges.

Please note that on some occasions, a vehicle at full passenger capacity with luggage for each passenger may need to be replaced with a larger vehicle. To avoid any complications in this regard on arrival, please call and clarify requirements when booking.

Where will I meet the driver when I arrive?

You should have received full details of the vehicle and contact number for our driver when you booked. Simply give them a call direct or call us and we will find them for you.

Can I pay with PayPal?

Yes simply select PayPal as your payment method at the time of booking.

Do you charge extra on bank holidays or at Christmas?

We reserve the right to charge extra for journeys made during the Christmas period.